FAQ

Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section! Here you’ll find answers to the most common questions about the purchasing process, delivery, and returns at DualSwan. If you can’t find what you’re looking for, we are always available to assist you.

Placing an Order

How can I place an order on DualSwan? To place an order, browse our website, select the products you want, and add them to your cart. Once ready, proceed to checkout and enter your shipping details. You’ll receive a confirmation email after completing your purchase.

Can I modify or cancel an order after placing it? We can modify or cancel an order only if it hasn't been shipped yet. We recommend contacting us as soon as possible for any changes or cancellations.

What payment methods do you accept? We accept all major credit and debit cards, PayPal Express Checkout, and Klarna for secure and easy payments. We do not accept direct bank transfers or cash on delivery.

How secure is my order online? The security of your order is our priority. We use SSL encryption to protect your payment data. Your card information is never stored on our servers.

How can I contact customer support? You can contact our customer service team via email at [info@dualswan.com]. We will respond as quickly as possible to resolve any doubts or issues.

Order Delivery

When will my order be processed? Orders are processed Monday through Friday and shipped within 1-2 business days. Delivery usually takes 5-10 business days. We do not ship on weekends.

How can I track my order? You will receive an email with the tracking number as soon as your order has been shipped. You can track the status of your order directly on our tracking page: [https://dualswan.com/pages/track-your-order]

Return Policy

Need information about returns? To ensure your total satisfaction, we have created a dedicated page for our return policy. Click here to learn how to return an item, the timeframes, and the conditions to follow.
Read our return policy [https://dualswan.com/policies/refund-policy]

If you didn’t find the answer you were looking for, we’re here to help! Don’t hesitate to contact us at [info@dualswan.com], and we’ll do our best to assist you.